Last Updated: November 11, 2024
General Terms
This policy outlines our refund terms. All refunds are at our discretion.
Service Guarantee
- 7-day satisfaction period for eligible services
- Excludes domain names and business email
- No guarantee of service availability or uptime
- No guarantee of business outcomes or results
Website Building Service
Initial Setup Fee
- Full refund only if no work started
- Partial refund during development (excluding domains/email)
- No refund after service delivery unless clearly defective
Non-Refundable Items
- Domain registrations
- Email services
- Completed services
- Third-party fees
- Transaction fees
Annual Services
Website Care Plan
- Partial refund for unused time only
- No refund for partially used months
Domain and Email Packs
- Non-refundable
- No partial refunds
- No warranty of service
E-Commerce Services
- 7-day review period only
- No refund after acceptance
- No refund for additional services once delivered
- No guarantee of functionality or performance
Custom Pages
- Refundable before final delivery
- No refund after approval
- No guarantee of specific outcomes
Refund Process
Requesting Refunds
- Email requests only
- Response within 7 business day (best effort)
- We reserve right to deny any request
Processing
- 5-10 business days
- No guarantee of processing time
- Subject to payment processor terms
Limitations
No Refund Conditions
- Terms violation
- Illegal activities
- System abuse
- Service acceptance
- Third-party issues
Partial Refunds
- At our discretion
- Exclude all fees
- No guaranteed amount
International Orders
- Subject to currency conversion
- No refund of transaction fees
- No guarantee of exchange rates
Final Terms
We reserve the right to:
- Change this policy anytime
- Deny any refund request
- Require proof or documentation
- Modify refund terms
Contact
Email: [email protected]
Response: Within 7 business day (best effort)
Disclaimer
Services are provided “as is” without warranty of any kind. We make no guarantees about service availability, quality, or outcomes.